Participant’s Review of the Speaking School

Olivia Mitchell, one of the participants of the March 2010 Speaking School, posted a review and some of her takeaways from her experience at The Speaking School (the four day presentation skills program run by Fred Gleeck and myself). Check it out here: Three ideas from improv to improve your speaking The next Speaking School [...]

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New Audio Shows You How to “Unleash Your Inner Comedian!”

Check it out: I just released a new audio program titled, Unleash Your Inner Comedian! The Art of Being Funny Without Telling Jokes As you might guess, the program explain how anyone (yes, including you) can tap into and develop your own natural sense of humor and how to then incorporate that humor into your [...]

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Common Sense Customer Service? Yeah Right…

Sometimes I feel weird talking about and writing about the stuff I do. I mean, this stuff isn’t rocket science. Isn’t this all just obvious common sense that everyone already knows? Then I spend about seven minutes existing in the world and realize that no, this stuff is not common at all… A few days [...]

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Speaking Tips from the Speaking School

I just finished up the four day Speaking School with Fred Gleeck. While the memory is still fresh, I thought I would compile a list of just a few of the speaking tips we shared there: Go to 11 One of the main reasons we use improv comedy to train presentation skills is that because [...]

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What Question Are You the Answer To?

What question are people out there asking that you, or your business, are the answer to? Do you know? If so, is it the question you want to be the answer to? I am a huge fan of Fox’s 24. I tore through season one on DVD eight years ago and have been addicted ever [...]

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Sometimes You’re the Dumbass

Don’t you hate it when you spend time bitching about something and then you go on and make the exact same mistake yourself? That sucks! And that happened to me just a few days ago. Not that long ago I wrote a blog post about stupid people going through the “expert traveler” security line. You [...]

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Facing the Disdain of a Philadelphia Bus Driver

Is a little courtesy on a city bus too much to ask for? It seems so… I was heading across town in Philadelphia one day, and I decided to take the bus. I take the bus periodically, but I am in no way a “Philadelphia bus frequenter.” My lack of Philly bus savvy was about [...]

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5 Ways to Suck as a Conference Breakout Speaker

Pop quiz hotshot: You are asked to present a conference breakout session, or are invited to do a program for a an association chapter, user group, etc. You have good ideas and are excited about doing it. But you want to make sure you don’t royally screw it up. What do you do? What. Do. [...]

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An Open Letter Of Apology To Nordstrom Counter Staff

My friend and fellow speaker Laurie Brown recently posted the letter below to her Facebook account. I think it is both very funny, and sadly, all too familiar. With her permission, here it is: Hi, I am writing to you to apologize for my rude behavior yesterday. My girlfriend and I were looking for makeup, [...]

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When Policy Meets Dumbassery

We all know that slavish adherence to policy is annoying, right? Even though this is something we already know, sometimes a story comes along and makes you lament the sheer and utter stupidity that exists in the world today… I came across a story today about a seventh grade student named Rachael who received a [...]

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