One Response to “Common Sense Customer Service? Yeah Right…”

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  1. Nan

    What is more astounding is that the owner of this shop is in business to make money….at least I assume so. The fish rots at the head, the fruit does not fall far from the tree….the owner/boss is the problem, the gal is a symptom of his/her attention or lack of to what he intended to create. What you focus on grows and owner is likely only focused on making sure his store is staffed with a body that accepts cheap pay….sometimes I’ve seen small stores that are staffed by foreign speaking owners themselves and have experienced this kind of customer service. In that case it’s I belive cultural, they don’t see anything wrong with it and because they are usually located in neighborhood areas demographically similar to their own culture, they survive bcuz they are being normal!? Common sense is the problem. We’d like to think that “people should know better.” But each subsequent generation I see pass thru our large orgnizations doors has less and less common sense. Upbringing, right? Manners mostly. A few years ago applicants, even for entry level positions would show up in long sleeve dress shirts and shoes. Maybe it was an older brother or fathers shirt a bit too big but the effort was made and it eeked of respect and you have to appreciate that. Now we get applicants that show up in jeans, piercings, tattoos and black nail poslish with matching lip stick chewing gum. They honestly see nothing wrong with that bcuz no one told them it aint right. Heck, you can go to church dressed like that now bcuz the pastors want to reach out to the youth on their own terms. So now our employee handbooks says things like, “an acceptable standard of hygene means that one bathes daily using soap and water cleaning hair and body and using appropriate deodorant….” Yes, we even have to tell people there is a standard for cleanliness. Customer Service is not dead, it is just being taught in the workplace as a policy and procedure instead of in the home as a customary acceptable standard for life and so if the owner does not spend time on it or care, so goes the way of his store….Right from wrong, if taught at home looks like and sounds like common sense.

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