2 Responses to “An Open Letter Of Apology To Nordstrom Counter Staff”


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  1. Ryan

    That’s surprising, and disappointing – Nordstrom’s is supposed to be famous for customer service. There’s the old yarn about the tire refund: http://www.snopes.com/business/consumer/nordstrom.asp

  2. Ryan, I heard that story, but about a toaster, and I thought it was true! I heard it as an example of the value of satisfied customers. The store would rather pay the refund price for a toaster they never sold, than have a disgruntled customer complaining to all his friends.
    Haha, this is a great letter. Two quick stories it made me think of:
    1. The Radio Shack employee who, when I asked him for help while he was playing video games, said, “just a sec” and finished his level.
    2. The Train Information lady at 30th Street Station just a few days ago. I went up and asked her about an Amtrak train, and she said, “I don’t know. Why don’t you ask them?” THEM? Aren’t YOU them?? She handed me a schedule and told me to just call the number. It’s not just that she didn’t know the information. It’s that she acted like I was crazy for even asking her a question about train information.

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