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Tag Archives: Customer Service
I Want My Garlic Mashed Potatoes!
This weekend I attended the wedding of two very close friends. Everything went great. The ceremony was awesome, the music was good, the wine flowed, and everybody had a wonderful time. Everything was perfect. Except for one teensy, tiny, miniscule … Continue reading
6 Business Lessons We Can All Learn From Horror Movies
It’s Halloween time, which means it’s the perfect time to fire up some great horror movies. But did you know that you can learn a lot of business lessons from watching the stupid things characters in horror movies do? If … Continue reading
What We All Can Learn From NBC’s Heroes’ Suckitude
NBC’s Heroes is awful. Just awful. So why do I still watch? Because a) I am evidently a masochist who is quickly trying to kill my brain cells and b) I still have hope that it will return to it’s … Continue reading
Perception Matters – Even in Plumbing
Have you ever thought about how little it takes to implant an opinion in someone’s mind? I learned this on a recent expedition to engage in a little home-plumbery. Recently, I decided to cook myself dinner. And I’m not talking … Continue reading
You Get What You Pay For…
I have a friend who took his young daughter to day camp for the first time this week. His description of walking in to the camp for the first time demands to be blogged about… He calls me on the … Continue reading
Is Your Politeness “Automatic?”
Anyone can be polite and nice when things are all going great. They real trick is being polite no matter what, and the only way to do that is to make politeness and “automatic response.” This past weekend I was … Continue reading
The Curious Tale of the Unprepared Delivery Dude…
I love improvisation. I teach improvisation. I continue to study improvisation. And yet, sometimes, I have to step back and say, “you know, a little pre-planning can go a long way…” I previously wrote about an Indian restaurant I liked … Continue reading
When is Good Customer Service Not Good Customer Service?
Answer: When you don’t want it! I have seen over the years that many organizations and individuals do things they consider constitute “good service.” The problem with this is that there is no way one set of “rules” will correctly … Continue reading