One Response to “I Want My Garlic Mashed Potatoes!”


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  1. Amy

    Well said, Avish!
    It is very important not to give any false impression of what the person should expect.
    Two stories come to mind.
    1. Many many years ago, when I was active as a professional storyteller for children, I told stories at a local summer camp, in the school gym. I placed my rather large tote bag/purse down a few feet away during my performance. After the show, one little girl came up to me and said, “I thought maybe you had puppets in there!” Just having the bag there and visible (though off to the side) made it PART Of the show and raised curiosity about what role it would play in the show! Maybe only for her, but… I still learned a valuable lesson about what to take “on stage.”
    2. Second story… not so much a story as an observation. In your article, you say “we sometimes over-promise or promise things we don’t know we can deliver.” This makes me think of how I often hear people at the workplace say to superiors “It won’t happen again.” It’s become a catchphrase! And it always strikes me as such a wrong thing to say, because it’s such an empty promise. It’s not a true examination and understanding of the larger system of what actually went wrong, and how to prevent it in the future. They promise it, but with no thought as to how to actually “deliver.”
    It’s like when you bring up a valid concern about something and the other person says, “Don’t worry.” It’s a dismissal. I only DO worry when people SAY “Don’t worry” because it shows that they are not interested in even talking about it, much less actually DOING it.

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