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Tag Archives: Customer Service
These Units Are For Buying…
Some people just don’t get it. Whether they are in sales, service, or just existing in the world, some people just straight up don’t get it… A few years ago my friend was looking to rent an apartment outside of … Continue reading
Common Sense Customer Service? Yeah Right…
Sometimes I feel weird talking about and writing about the stuff I do. I mean, this stuff isn’t rocket science. Isn’t this all just obvious common sense that everyone already knows? Then I spend about seven minutes existing in the … Continue reading
Facing the Disdain of a Philadelphia Bus Driver
Is a little courtesy on a city bus too much to ask for? It seems so… I was heading across town in Philadelphia one day, and I decided to take the bus. I take the bus periodically, but I am … Continue reading
An Open Letter Of Apology To Nordstrom Counter Staff
My friend and fellow speaker Laurie Brown recently posted the letter below to her Facebook account. I think it is both very funny, and sadly, all too familiar. With her permission, here it is: Hi, I am writing to you … Continue reading
No One Cares About Your Internal Company Contest!
Do you want customers to do you favors? If so, first you have to earn that right… The other day, I was standing in the Express Lane at what will remain an unnamed supermarket. Let me correct that: I was … Continue reading
Awesome Customer Service at Jury Duty?!
Sometimes you find great service in the most unexpected of places. This week I had to report for jury duty. I had done this once before, so I knew to be prepared for a long, boring day… I arrived at … Continue reading
When Common Sense and Customer Service Collide
Do you know what, “smack yourself in the head because it is so unbelievably idiotic customer service,” is? Probably, but in case you don’t (and to read some ideas on how to fix it) keep reading… I was at Barnes … Continue reading
In Defense of TSA’s Rudeness
You know what grinds my gears? People who are too selfish to follow simple rules designed to make everyone’s life easier. At many airports now, they have multiple security check-lines. One is for the “Expert Traveler.” The sign at the … Continue reading
Does Your Customer Service Stink?
I recently posted about some bad customer service I received waiting for a tow truck. This may make you wonder, “hmm, do I deliver great customer service or does my service stink?” Here’s a quick questionnaire that may help you … Continue reading
Customer Service – Shouldn’t It Just Be Common Sense and Courtesy…?
Why does it seem that the simplest and most obvious things are the ones that most often get missed? I recently had the unfortunate need to get my car towed from one garage to another. I headed over to the … Continue reading