Does Your Customer Service Stink?

I recently posted about some bad customer service I received waiting for a tow truck.

This may make you wonder, “hmm, do I deliver great customer service or does my service stink?” Here’s a quick questionnaire that may help you figure it out:

• If you stop caring about the customer once the sale is made, your customer service stinks
• If you don’t use common sense, your customer service stinks
• If you don’t let the customer know when you screw up/are about to run late/are about to go over budget, your customer service stinks
• If you’ve ever uttered the phrase, “who cares, we’ve got their money,” your customer service stinks
• If you screw up and don’t offer some kind of apology (and ideally compensation or discount), your customer service stinks.
• If your family tree does not fork, you might be a redneck (whoops! That’s not what this post is about…)
• If you think that the fact that you’re “having a bad day,” justifies rude behavior, your customer service stinks
• If you like to say, “that’s not my job,” without following up with, “but let me get you someone who can help you,” your customer service stinks
• If you think it’s ok to take a call or talk on a cell phone while interacting with a real live customer, your customer service stinks

By the way, if you don’t do these things but you are a manager or business owner who’s people do, then guess what? Your customer service stinks.

About

By Avish Parashar. As the world's only Motivational Improviser, Avish uses techniques from the world of improv comedy to engage, entertain, and educate audiences on ideas around change, creativity, and motivation. Connect with Avish on Google+

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