Tag Archives: communication

Guts Without Intelligence (Otherwise Known as “Stupidity in Action”)

Motivation. Guts. Chutzpah. Whatever you call it, when it comes to achieving goals, it all means the same thing: “The willingness to take action and try something, even if the chance of success is low.” Great sentiment, and a very … Continue reading

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Simple Communication Mastery: Listen, Respect, Consider, Respond

I firmly believe that all your interpersonal issues would go away if everyone in your life (yes, including you) was able to communicate masterfully. You may not always agree with everyone, but with some simple but powerful communication skills, you … Continue reading

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How to Influence When You Have No Authority

If there is one unenviable task when it comes to communication, it is trying to get people to do what you want when you have no power or authority over them. This post will give you a few ideas about … Continue reading

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Tech Gets You Hired, Soft Skills Get You Fired

I was sent an article by my friend and fellow speaker Steve Coscia. Steve’s a rock star when it comes to teaching customer service skills to contractors, HVAC organizations, and other trade professionals. He was quoted in this article, which … Continue reading

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The Vagueness Trap: How Imprecise Words Can Destroy You

I have an irresistable offer for you: If you do a bit of work for me, I will pay you a good sum of money! Are you on board? Most of you read that and said, “ummm, maybe. You’ll need … Continue reading

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Communication Lessons from MTV’s “Jersey Shore”

Yes, you read that title right: Communication Lessons from MTV’s “Jersey Shore.” I’m a bit embarrassed to admit this, but I am kinda addicted to the show (and yes, I have blogged about it before). It’s my chance to observe … Continue reading

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Email Dumbassery

You know what’s great about the internet? You can communicate with anyone almost instantly by sending an email. You know what sucks about the internet? Stupid people can communicate with you almost instantly by sending you an email… My friend … Continue reading

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Bad Communication: A Tale of Two Stupidities

Sometimes I get concerned that maybe people don’t need to hear what I write or talk about because after all, it’s not rocket science, right? I mean, this is basic stuff that everyone probably already knows, like how to avoid … Continue reading

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