Funny Motivation: Buffy the Vampire Slayer

buffyFor you non-viewers, let’s clear this up right now: Buffy The Vampire Slayer is awesome!! It is one of the best TV shows ever, and I am not ashamed to admit that I love it.

This new year’s day, I came across a Buffy the Vampire Slayer marathon, and since I was, um…shall we say, “a wee bit tired,” from new year’s eve, I ended up laying on my couch and watching a whole lot of Buffy that day.

One of the episodes ends with a character, Whistler, delivering this voiceover:

“Bottom line is, even if you see ’em coming, you’re not ready for the big moments. No one asks for their life to change, not really. But it does. So what are we, helpless? Puppets? No. The big moments are gonna come. You can’t help that. It’s what you do afterwards that counts. That’s when you find out who you are. You’ll see what I mean.”

Brilliant!

This quote essentially sums up the entire crux of my speaking message. Planning is important, but improvising is essential. Ding Happens! No matter how well you plan, the universe is going to throw you a curve ball. Our success in life is not dictated by how well we do when everything goes right, but how effectively we deal with things when they go wrong. And so on, and so on…

I love how in a few short sentences he lays out exactly how “Ding Happens!” works:

  • Even if you see ’em coming, you’re not ready for the big moments.
    So true. There’s a difference between knowing something is going to happen and being truly “ready.” It’s important to try to be ready for what you can, but it’s equally, if not more, important to be able to improvise with whatever happens.
  • No one asks for their life to change, not really. But it does. The big moments are gonna come. You can’t help that.
    Change is inevitable. People who don’t improvise well are the ones who a) desperately hope things will never change and b) sit there whining instead of taking action when things do change.
  • It’s what you do afterwards that counts.
    Absolutely! It’s not what happens to us, it’s how we respond to it that matters. This relates to the idea of focusing on what you can control and letting go of the rest. You can’t control of lot of life’s big moments, but you have 100% control over how you respond afterwards.
  • That’s when you find out who you are.
    This is my favorite bit. The reason I love improv is because it deals with authenticity. When you react instantaneously you are revealing your true self. No editing, no time to craft a response; what comes out right away is who you are.

    As Wayne Dyer says, “When you squeeze an orange, orange juice comes out – because that’s what’s inside. When you are squeezed, what comes out is what is inside.” Or perhaps you prefer James Allen: “Circumstances do not make the man, they reveal him.”

    I find this to be true. If you want to see what someone’s really all about, see how they respond when the Ding hits the fan. Anyone can be all smiley and nice when things are great. A person’s true dumbassery usually only reveals itself under pressure.

You may be sitting there thinking, “wow, this guy thinks way too much about Buffy the Vampire Slayer.” You may be right. I did, after all, read a book of essays on Buffy the Vampire Slayer and philosophy…

But the lesson from this episode applies irrespective of whether you like Buffy or not. Let’s say that you happen to have no taste in TV shows at all and don’t like Buffy. You can still take away the idea that no matter what, the big moments are going to come, and how you respond afterward will determine your success while revealing who you are.

If you just remember that, you’ll be 5×5…

P.S. What’s with the name “Whistler” and vampires? Buffy has a character named Whistler. Blade’s buddy in the Blade movie and comic is named Whistler. It’s not that common a name to appear in two separate vampire universes. Is there something significant about “Whistler”? Maybe vampires hate the sound of whistling. If so, they must really hate Bridge Over the Rive Kwai.

P.P.S. This quote is from part one of season two of Buffy. I think the season two finale is the best one of the series. Others will argue that it’s the season five finale, but I find season two to be more powerful. I also thinks she makes a bigger sacrifice in season two. I won’t give away what she does in either in case you haven’t seen it (’cause I know after reading this you’re going to run out and watch the entire series), but for those who have seen it, you know what I’m talking ’bout…

Posted in Ding!, Motivation & Success | Tagged | 1 Comment

Awesome Customer Service at Jury Duty?!

Avish Parashar is/was (almost): "The Juror!"

Avish Parashar is/was (almost): "The Juror!"

Sometimes you find great service in the most unexpected of places.

This week I had to report for jury duty. I had done this once before, so I knew to be prepared for a long, boring day…

I arrived at the courthouse first thing in the morning, checked in, and awaited my selection. I don’t know if it was good luck or bad, but my name was called to be part of the first case’s jury pool. This was at 8:30AM.

We were taken up to a room where we watched an instructional video on how to fill out the “juror questionnaire” sheet. Weirdly, they showed us this video after we had filled out the questionnaire, but better late than never I suppose.

My understanding (based not on my own amazing powers of deduction, but rather on what the court officer told us) was that after the video we would be taken to the courtroom for voir dire, which is a fancy term for, “the pre-trial bit where lawyers ask you questions so they can reject you.” Kind of like a first date, only with the rejection being overt instead of being subtly communicated through body language, unreturned phone calls, and restraining orders. But I digress…

In this case, we were not taken to the courtroom after the video for voir dire. No, we were told to sit tight and wait.

And wait.

And wait.

Three hours later it was time to break for lunch. We had an hour and a half after which we were supposed to report back to the same waiting room.

Two beers, one burger, a plate of fries, and one nice conversation with a fellow juror later I was back in the waiting room.

After a few minutes, a court officer came in carrying a pitcher of water and some cups. Someone jokingly said, “is that for us?” The officer replied, “yes,” and then proceeded to give anyone who requested it a cup of water.

As people were thanking him he said, “the number one and two complaints jurors have is 1) ‘They left us in here without telling us anything’ and 2) ‘They left us in here without any water or bathroom breaks'”

He then made sure we knew where the bathrooms were. And, while he couldn’t give us any details on our specific case, he did try to explain to everyone how the process works and how we were waiting because the lawyers downstairs were, “taking care of their business.” (I know that “taking care of business” is often a euphemism for going to the bathroom, but I am going to go out on a limb and assume that’s not what he meant.)

We were all appreciative of his thoughtfulness and communication. (Though of course, no good deed goes unpunished, and once he opened the door to it people started asking him inane questions that a) there was no way he would no the answer to, b) if he did know the answer he couldn’t tell us anyway, and c) would not have changed our situation one iota even if we did know the answer. I think there has to be a blog post on that in the near future. but I digress…)

Once he left, I got to thinking about what he said were the two biggest complaints jurors have, and how they could apply to any business:

They left us in here without telling us anything

People hate to be left in the dark. This is why jurors started asking inane questions, because even though they couldn’t do anything about it, they wanted to know. In the same way, your customers want to know.

It is easy to fall into the trap of, “if I have nothing new to report I won’t report anything at all.” This is a huge mistake. Keep your customers in the loop. If you’re waiting for a part to come in, or for another vendor to complete their work, or for the weather to be just right, or whatever, don’t assume that the customer a) already knows or b) only wants to hear about progress. Believe me: a customer who is waiting on something from you is thinking about you a lot. A LOT.

A little communication update, even if just to say, “sorry, I am still waiting on x, y, or z” will go a long way to maintaining great customer relations.

They left us in here without any water or bathroom breaks

If for whatever reason you can not deliver exactly what your customer or prospect wants at this time, can you at least attend to their basic needs? Ok, so your schedule is too tight to meet in person for a two hour in-depth discussion, but you can spend 15 minutes on the phone to address the most important issues. A client wants to move a deadline to a time that you just can’t meet? Don’t arbitrarily say, “yes” and miss the deadline or say, “no” and lose the business. Figure out what you can do in that time frame and what the client absolutely needs to be done by then, and see if there is a happy middle ground.

It’s easy to fall into the mindset of “all or nothing.” Use a little creativity and flexibility to find ways of keeping customers happy now by giving them what they need in the short term, and you’ll find your customer rapport greatly improved in the long term.

Amazingly, I observed these lessons from a city employee who, it turns out, was talking to us on his lunch break! Well done! Think about that the next time you bad mouth the service from city government…

Posted in Business Advice | Tagged | 1 Comment

6 Tips to Dealing With Change Like a Brilliant Smartass

Here is my “way out on a limb” prediction for 2010: Things will change, surprises will occur and a few things (if not many things) will not go as planned. Basically, Ding will happen.

Change is inevitable, and yet, even though we should be expecting it, it still often throws us for a mighty loop. But it doesn’t have to. Here are 6 tips you can use to deal with change quickly and effectively in 2010 (and beyond!)

1) Remember Your Big Picture


“All the same we take our chances
Laughed at by time
Tricked by circumstances
Plus ca change
Plus c’est la meme chose
The more that things change
The more they stay the same”
-Rush, “Circumstances”

The first thing you should do when change happens, big or small, is to immediately refocus on what your goals are. By simply remembering what’s important, you can quickly adapt to the change by changing your tactics to still get you to where you want to go.

Children flip out when things go wrong. Intelligent adults adjust their approach and keep going. Based on the number of people I see flip out when the unexpected occurs, I can only deduce that there are few intelligent adults in the world. This is your chance to be one. 🙂

Don’t have a big picture? Well then you better go make one…

2) Make a Decision

“Ch-ch-ch-ch-Changes”
-David Bowie, “Changes”

Like Shelob, the giant spider monster guarding the pass into Mordor, change has the complete ability to paralyze you. Something throws you off your plan, so you stop doing anything and sit around wishing thing were better. Bad move.

People who deal with change well take action. And the first step to taking action is to simply decide and commit to what you will do.

3) Take Action

“Change changing places
Root yourself to the ground
Capitalize on this good fortune
One word can bring you round
Changes”
-Yes, “Changes”

Of course, just deciding won’t get you anywhere. Making a decision is like noticing an attractive person looking at you from across the room: It’s an important first step, but if that’s all you do you can waste a lifetime just sitting around waiting for something good to happen.

Decisions need to be followed by action. It doesn’t have to be a giant action. Just say, “yes, and” and take a step forward.

4) Stop Whining

“A change would do you good”
Sheryl Crowe, “A Change”

Ah, the whining. People do love to whine. And few things bring out the whining more than unexpected change. Unfortunately, whining does nothing to help you actually deal with the change. It just keeps you stuck. Oh, it also annoys the heck out of everyone around you.

Here’s a tip: if you catch yourself talking a lot about the change and hear yourself using the word “but” a lot (as in, “but this wasn’t supposed to happen!”) You’re whining. Take a step back, smack yourself in the face, and re-read this list.

5) Look Forward, Not Backward

“Seasons change, people change”
– Expose, “Seasons Change”

The problem (or change) lies in your past. The solution lies in your future. Sure, you can study the past to find out what happened so you can make sure to not repeat errors, but if you really want to roll with the change then spend more time (a lot more time) focusing on how to make the future better.

6) Resolve to Improve the “Status Quo”

“Don’t you know things can change
Things’ll go your way
If you hold on for one more day”
-Wilson Phillips, “Hold On”

What’s funny is that when change happens, many people desperately seek to get things back to where they were “pre-change” as quickly as possible. This is stupid.

Change can suck, but it also serves as an oft-needed shake up. Rather than immediately trying to return to your pre-change status quo, use this opportunity to try to create a new situation that is even better than the old way.

Posted in Ding!, Motivation & Success | 5 Comments

7 Motivational Smart Ass Tips to Have a Great 2010

The new year (and new decade) is upon us! Are you ready to make it the best year (and decade) ever? If not, here are seven things you can do to rock out next year (and decade).

1) Develop an Attention Span

I’m going to get on my “old man high horse” for a minute. Our attention spans have gotten shorter and shorter, and I am not happy about it. TV initially shortened our attention spans to about 8 minutes. Then MTV shortened that to about 4 minutes. Then video shows just starting show clips of videos, and out attention dropped to 1 minute. Now there’s texting and tweeting, where we have a maximum of 140 characters to convey our messages.

140 characters! Don’t get me wrong: I am all for being concise, and I think we could all benefit from learning how to speak more simply (myself included). And Twitter is a fine tool with some useful applications. But Twitter is useful as a delivery tool. But people are conditioning themselves to not be able to pay attention to more than 140 characters at a time. Which basically means we are all getting dumber and less focused…

This next year, do something who’s sole purpose is to increase your attention span. Read a book, do a crossword (or jigsaw) puzzle, take up a hobby, or just sit quietly for a few minutes with no TV, music, or anything.

Attention and focus are the keys to productivity, performance, and great communication. They are worth practicing.

2) Take Care of Your Teeth

Oh boy, did I learn this lesson this year! Let me tell you, tooth and gum pain is not fun. And, evidently, it’s pretty preventable. I never used to floss, but now I brush, floss, and rinse with an antiseptic mouthwash everyday. It took me some serious bouts of mouth pain to get a clue. Never again.

This applies to any kind of preventative care. A few simple actions today can save you some major pain and suffering later.

3) Have Fun

Are you laughing everyday? At the end of the night, can you look back over the day and cite at least one thing and say, “that was fun”? If not, your working too hard, stressing too much, or just letting life pass you by. Go out (or stay in) and have some damn fun!

4) Save a Little More Than is Comfortable

If you are currently in “transition,” you can skip this one (but bookmark it and come back once you find some work). For the rest of us, this is important. If the financial meltdown this past year or so has taught us anything, it’s that Ding Happens! Having solid savings can allow you to navigate troubling times.

Don’t just put away “what you can.” Stretch and put away just a smidge more than what’s comfortable. You will quickly adapt your lifestyle to the reduced cash, and your savings will grow that much faster. Then, the next time the economy blows up, you can thank me (preferably with a check…:-) )

5) Experience Something New

We are creatures of habit. We like what we like. We go where we go. We hang with the same people over and over. There is nothing wrong with any of these things. But that doesn’t mean we can’t stretch and explore new things too…

There is a whole wide world of cool stuff out there, and you may not even know what you might be missing. Also, studies have shown (yeah, I don’t have a citation, but I have read this. If you push me, I would bet you a shiny silver dollar I could find the study…) that continuous learning can maintain and improve brain function as you age.

Travel to a new city or country, try a new restaurant or cuisine, or take a class in something that you would never consider “just because.”

6) Lighten Up

I don’t care how positive a person you are, you have some pet peeve, or know someone, or have something in your life that just pushes your button and irritates the hell out of you. Your 2010 goal? Let it go…

Seriously, few things in life are worth getting that upset over. Even fewer are worth relinquishing your emotional control over. Pick just one thing and commit to not letting it bother you next year. Sure it’ll be hard, and sure, you’ll fail a whole bunch, but keep reminding yourself of your commitment and eventually, you’ll let it go.

7) Take Five Minutes to Think Long Term

Honestly, I would suggest you take a lot longer than five minutes. But if you are unaccustomed to big picture thinking, let’s start with five minutes.

It’s very simple. Turn off all distractions, grab a pen and paper, take three or four very deep breaths to clear your mind, then quickly write down your answers to these two questions:

  1. What would I love my life to look like in five years?
  2. Is what I am currently doing going to make it look like that?

If “yes,” good for you, keep going! If “no,” then you have two options: 1) change what you are doing now or 2) give up on your hopes and dreams and resolve to live a mediocre life of quiet desperation (was that harsh? Sorry, but everyone needs a little “motivational kick in the smart ass” from time to time)

The Motivational Smart Ass’s Self-Serving Additional Tips for a Great 2010

Warning! Herein lies the parr where I get you to try to improve your life by helping me improve mine…hehehe… 🙂

Here are three more things you should consider doing in 2010:

  1. Learn about improv comedy Improv is awesome! And I have a book that can show you how to use improv ideas in your business and life.
  2. Be a better speaker Having better presentation skills will help your career, confidence, and communication. As fate would have it, I have a few resources to help you be a better speaker, including an MP3, a DVD, and a four day in-depth Speaking School.
  3. Help your entire organization grow in a fun and funny way Bring me in to speak to your group. Everyone will laugh while learning a few simple techniques to make their lives (and your business) easier and more successful! Get more info here

Have a very Happy New Year!

Posted in Motivation & Success | 1 Comment

Motivational Lessons from Classic Holiday Characters

I know, this is the time of year you want to relax, turn your mind off for a few days, and enjoy some holiday classics from your youth, not get all motivated and think about how to achieve more. Well I’m here to tell you that you can do both!

In October, I posted an article titled Rating the Business Acumen of Horror Movie Monsters. Not wanting the holiday characters to feel left out, I have compiled a list of what we all can learn from our holiday favorites…

Rudolph the Red Nosed Reindeer

(Unfamiliar with the story? Read all about Rudolph the Read Nosed Reindeer

rudolphPro: Turning weakness into strength

You have to give Rudolph some credit. He turns a physical limitation into a tremendous asset that allows him to become “the most famous reindeer of all.” Kind of like how Jimmy Fallon took not being funny or able to keep a straight face and turned into a hugely successful career.

Granted, I also think that the tale of Rudolph is actually a depressing treatise in bullying, conformity, and exploitation, but hey, you play with the hand your dealt.

Con: Passivity

On the other hand, it’s not Rudolph sat down with his creative journal and started brainstorming ways of using his nose for betterment of mankind. No, he just sat, lonely, outcast, and depressed, destined to one day become the “north pole Christmas reindeer sniper,” until Santa found him and pulled him out of obscurity.

We all hear about stories like this. Chris Klein was discovered when the director of Election was scouting locations in his hometown. Shannyn Sossamon was discovered while dj’ing a party. Rudolph was evidently discovered while sulking in his room alone listening to Morrissey CDs (this is an unconfirmed rumor)

Success rarely happens this way. Rudolph got lucky. Unless you have a shining nose that an “impaired by fog” transport driver can see from miles away, chances are you won’t get so lucky.

The Lesson: Know your weaknesses and figure out ways to eliminate, work around, or leverage those weaknesses. Then don’t wait around for a fat man in a sleigh to rescue you; go out and get yours!

Frosty the Snowman

(Unfamiliar with the story? Read all about Frosty the Snowman

frostyPro: A “Carpe Diem” attitude

Frosty was fully aware of his mortality. Rather than mope about it (while listening to Morrissey CDs), Frosty committed to making the most out of his life. Right there in the song, it says, “Frosty the snowman knew / The sun was hot that day, / So he said, ‘Let’s run and / we’ll have some fun / now before I melt away.’ ”

Evidently Frosty found time to read Awaken the Giant Within (or dare I say, Improvise to Success!) in between freezing and melting. Gotta love that positive attitude…

Con: Poor asset management

Frosty came to life because of a magic hat that was placed on his head. You know what happens when the hat comes off? He goes back to being in inanimate snowman. To you and I that would mean he dies. He’ll come back to life when someone puts the hat back on his end, but let me ask you a simple question: If your very existence (or at least you sentience) was dependent on a hat staying on top of your head, wouldn’t you do everything you could to make sure that hat never left your head??

Superglue it to your scalp maybe? Staple gun it right into your skull? At the very least attach a chin strap so a strong wind couldn’t just blow it off. But oh no, our happy go lucky snowman prances all over town with just the top hat on his head.

In fact, in some of the old animated Frosty specials, Frosty’s enemies (oh yes, a snowman can have enemies) would employ the “let’s blow the top hat off of the snowman” defense. Does he learn? Does he finally add a chin strap to his top hat. Nope. He just goes right on his merry way.

Dumbass.

The Lesson: Enjoy each day, and make the most of each precious moment. Just make sure you do the basic things in business and life to make sure you will have many many precious moments.

The Grinch

(Unfamiliar with the story? Read all about The Grinch

grinchPro: Planning and execution

The Grinch is the only “villain” on my list, but he is truly an iconic Holiday character. But despite his villainy, the Grinch was truly a master planner and executor.

Thin about it: he decides to ruin Whoville’s Christmas. Within a few hours he has created an entire plan, sewn disguises, and planned for contingencies. His plans go off almost 100% without a hitch! The only slight hiccup came when Cindy Lou Who discovers him. However, the Grinch has planned so well that his Santa outfit convinces her that he is Santa. He doesn’t have to “off her” to keep her quiet, or tie her up, or kidnap her. Nope. He actually takes the time to tuck her back into bed!

He finishes his plan and ends up with all the Whos’ presents exactly as planned. We could all learn a lesson from the Grinch when it comes to making and implementing plans.

Con: Not understanding the market

Unfortunately, while the Grinch’s execution was great, his market research was a tad askew. Like so many businesses and managers in the world, he didn’t take the time to figure out if his plan was going to actually help him achieve his goal. In fact it did not. Though the Whos were without their presents, they still had their Christmas spirit and sang their hearts out around the ol’ Christmas tree.

(By the way, I think this is where the Grinch gets a bad rap. If you had to spend an entire day listening to an entire town sing “daboo-doray” over and over and over, you can’t tell me that you wouldn’t want to steal and ruin Christmas too. I’m just sayin’…)

The Grinch wants to end Christmas, but he didn’t realize that it wasn’t the presents that gave the Whos their cheer. Not to be too morbid here, but if the Grinch had kidnapped Cindy Lou Who, that may have squelched the Whos’ spirits a bit. I doubt they’d be singing around the tree while an FBI task force was encamped at Cindy Lou’s house).

The Grinch is a classic example of “great tactics, bad strategy.”

The Lesson: Take some actual time to think through and study your strategies and decide whether they will help you achieve your goals. Once you feel they will, go out and implement like the Grinch.

Santa Claus

(Unfamiliar with the story? Read all about Santa Claus

santaPro: Trust and following

I don’t want to spoil anyone’s holiday here, but I’m going to have to reveal a little secret: Santa Claus doesn’t exist. But we can all learn from his example.

Millions of children believe Santa Claus exists! Parents are in on the conspiracy! Think about it: there are people who think the moon landing was a hoax I bet many of these people teach their kids that Santa is real. I would love to see a Gallup poll that tells us what percentage of the child population in the U.S. believes in Santa but not in the Apollo moon landing. I used to believe the children are our future. But now I don’t know…

For better or worse, you gotta admire Santa’s draw. If a real person can get millions of people to lie for him, to love him, to behave for him, and to even write letters to him – not emails, but real physical letters! – that would be the most powerful person on earth. Santa’s somehow done it, and he doesn’t even exist! Amazing.

Con: Lack of business model

Here’s what I don’t get: how is this guy living? He doesn’t charge for his toys. He has a giant workforce of elves who make all these toys. He lives in a house, so I assume he has a mortgage. He’s married, and as far as I know Mrs. Claus doesn’t have her own job so he’s gotta support her. And yet he makes no money. Maybe the government just bails him out every year.

It’s one thing to be loved by millions. It’s quite another to monetize that popularity. Santa is like some of those “social media” experts who have 10,000 Facebook “friends” and 20,000 Twitter followers and yet have never made dime from them.

(Speaking of which, you should send me a Facebook friend request and follow me on Twitter 🙂 )

The Lesson: There is a huge difference between people liking you and telling you how much they love your product or service and people actually ponying up money to pay for it. Don’t confuse the two. If all you want is to be liked, no problem. If you want a business, don’t follow the Santa model.

So now as you watch your favorite holiday specials, think over some of the lessons you can use to make the new year and every year after amazing for yourself.

Be well, and have a very happy holiday!

Posted in Business Advice, Motivation & Success | Tagged | 1 Comment

It Wouldn’t Be the Holidays Without Some Stupid Violence

If this woman wants your parking spot, go ahead and give it to her

If this woman wants your parking spot, go ahead and give it to her

‘Tis the season…to be stabbing?!?

Just heard about this story, in which “A Missouri teenager is accused of stabbing a man with an ice pick in a dispute over a parking spot”.

Wow.

Ok, I know the holidays can be a stressful time, and mall parking lots can get overcrowded, but come on! Some people have to learn better ways of channeling their anger and frustration.

There are two things I’d like to point out from this story:

  1. By “teenager,” they mean 18 years old. Not 13 or 14, but 18. Yes, a person who will react to a parking lot dispute by stabbing someone with an ice pick has the legal right to vote. Truly, the future of our country is in trouble.
  2. The ice pick was a “wooden-handled, 5-inch ice pick.” You know, the kind Sharon Stone used to kill people in Basic Instinct. The tool mobsters used to murder people and that doctors of yore used to perform lobotomies.

This begs the question: who keeps a wood-handled five-inch ice pick in their car?!? There are tools people use to scrape ice off of their cars (they are cleverly called, “ice scrapers”) but an ice pick? I’ve never been to Missouri, so I could be wrong. But even if the ice gets caked up on your car, do you really want to go hacking around your windshield with a metal stick?

This story would be hilarious if it weren’t so tragic.

I am pretty sure that if you are smart enough to be reading the Motivational Smart Ass blog, you are smart enough to not stab people with ice picks over parking spots. But if you are like most people, you probably do feel your emotions rising when things go wrong, people do stupid things, or people do stupid things that wrong you. Even if you never resort to stabbing someone, there are still things you can take away from this story:

As In Little Things, So In Big Things

Many people allow themselves to explode over little things because they think it’s no big deal if they get really pissed, yell or get in someone’s face, and then forget about it an hour later. The problem is that every little Ding! in our lives is a chance to build our “success reflex”. How you control and manage your emotions and reactions in daily little things will determine how you respond automatically in situations where you might be tempted to stab someone (or something less violent, but still negative).

Teach Your Children Well

I don’t have kids, but I have friends who do. One thing I have seen them all do is, when the kid starts hitting them or someone else, say, “no hitting! Hitting is bad.” Why does that lesson seem to either not get taught or not get reinforced as the kid grows up? Why is society filled with people who find violence – sometimes potentially fatal violence – to be an acceptable option?

To paraphrase a country song: “Mamas, don’t let your babies grow up to be ice-pick stabbing psychos.”

Have a wonderful (and safe – for the love of God stay safe and don’t get stabbed!) Holiday!

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Business and Life Lessons from MTV’s “Jersey Shore”

jerseyshoreIf there has been a sign in recent years of the upcoming end of the world, it would have to be the popularity of Reality TV. And with MTV’s “Jersey Shore,” it appears that the final seal has been broken. There is nowhere else for Reality TV to go…

I’ll admit to getting sucked in and watching the display of awful humanity that is “Jersey Shore.” Since I like to say, “laugh at anything, learn from everything,” a friend recently challenged me to write a Motivational Smart Ass blog post pulling lessons out of this show. I suppose I could have copped out and had there be only one lesson: don’t be stupid! But as I thought about, I realized that there are some things we can takeaway…

Whether you have seen the show or not (and if you haven’t I suggest you check out an episode – at the very least, you’ll feel better about your own life, no matter what condition it’s in right now), here are 5 lessons you can learn from MTV’s “Jersey Shore”:

1) First Impressions Matter

Snooki

Snooki


The first episode starts off with a bang, and it is apparent that no one on it ever bothered to consider the power of a good first impression. Angelina shows up with her clothes in garbage bags. Jennifer introduces herself as “JWOWW.” Yes, she introduces herself as her nickname. You can’t force people to call you a nickname! Especially when it’s a ridiculous one like “JWOWW.” One of the Rhodes Scholars on the show even points this out. And I’m curious, what is the extra “W” for? And when she introduces herself, does she say, “My name is JWOWW, with an extra ‘W'”?

But the winner for bad first impressions is “Snooki” (another nickname). Within five minutes of showing up Snooki starts doing shots. As you might expect, she gets plastered. Then she strips down to her underwear and hops into the hot tub with the boys. Then she gets out of the hot tub and passes out. Everyone else goes out to party. The next morning she is late for work because she is puking in the bathroom. She spends the rest of the day whining to the camera about how everyone hates her, misjudges her, and has the wrong idea of her. Gee, I wonder why…

Here’s a tip: If you don’t want people to think you’re a promiscuous lush, don’t get drunk, take off your clothes, and hop into a hot tub with strangers!

The Lesson: First impressions matter. It may not be fair or accurate, but people will judge you when they first meet you. So make it a good one.

Bonus Lesson: Don’t be stupid

2) A Little Communication Goes a Long Way

Pauly

Pauly

What would a reality show be without a little romance and a lot of drama? Boring I tell you, boring!

On the second episode, Ronnie and Sammi become an “item.” (This is much to the chagrin of Mike, who refers to himself as “the Situation,” and who also refers to his abs as “the Situation,” and who also refers to getting women into bed as, “the Situation.” Mike thought he had a Situation with Sammi, bit the real situation was that Sammi, while appreciative of the Situation’s Situation, fancied the situation with Ronnie more than the Situation’s Situation. Got it?)

By the end of the episode there is more drama (whoo-hoo!) Ronnie hits the dance floor and starts dancing with a woman. Makes sense, because a bunch of Jersey Shore guys dancing by themselves in a circle would just be odd. To Ronnie, this is no big deal, he’s just dancing. Sammi sees this and so she starts talking to her male friend. The guy asks for her number and, since she’s pissed Ronnie is dancing with another woman, she gives it to him. Ronnie finds out and storms off in a huff, ’cause he don’ wanna get play’ed, yo!

Mike - "The Situation"

Mike - "The Situation"

Perhaps I’m too rational, and maybe I’m the idiot for expecting people on a show like this to have logic, but wouldn’t a little open communication go a long way in situations (not, “the Situation,” of course) in cases like these? A simple, “hey, if we’re together, why are you dancing with her,” or, “hey, if we’re together, why are you giving your number to that guy?” If you don’t like the answer, you deal with it or break up and move on.

Of course, I may be looking at this the wrong way. In Sammi’s mind the two were not together, because in her words, “Ronnie never said, ‘you’re my girl.'” Evidently in the microcosm that is “Jersey Shore,” men simply proclaim women as their property. I have so much to learn…

Clearly, solid communication is not a cornerstone of Jersey Shore relationships. But for the rest of us, it matters.

The Lesson: Communicate! If something is bothering you, don’t bottle it up, don’t fester, and don’t storm off. Clear up confusion, get to the root of issues, and solve problems. Sometimes it can be that simple.

Bonus Lesson: Don’t be stupid

3) Be Accountable

Ronnie

Ronnie

If there’s one thing the people on this show lack, it’s a sense of accountability. People don’t like Snooki because they are closed minded and cliquey, not because she made an awful first impression. The Situation doesn’t get Sammi because he brings skanky women back to the house and hops into the hot tub with them in front of her (while Ronnie avoids the situation (and the Situations) and stays out of the tub. There’s a man who understands the situation), but he is upset at her and Ronnie.

JWOWW has a boyfriend (of two years) and on the very first episode she strongly says, “I will not cheat on my boyfriend.” By the end of the episode she has danced and grinded with DJ Pauly D (another house resident), and while lying in bed with him had the opportunity to discover that his penis is pierced.

When her boyfriend comes into town later, she doesn’t admit it to him (what are these people hiding? Don’t they realize they are being filmed??). He suspects though, and he says to her, “if you cheat on me while you’re down here, we’re done.” Her logical response? She gets pissed. Of course. How dare your boyfriend tell you that if you cheat on him he will break up with you!

Later, she does admit it to him, and he gets understandably pissed. She doesn’t want to lose him. So what does she do? The next night she ends up bumping and grinding with Pauly D again! Brilliant. When word gets back to her boyfriend he asks her about it and she gets pissed again.

JWOWW

JWOWW


In “As Good as it Gets,” Jack Nicholson’s character, when asked how he writes women so well, says, “I think of a man, and I take away reason and accountability.” I’m not going to jump into the hornet’s nest and say whether I agree with that, but I will say that the model for a voyeuristically brilliant realty show is to take a group of people with little reason and accountability and supply them with stupid activities and alcohol. That is Reality TV gold, my friends. Gold…

Have some accountability. If you mess up, admit it. Then change the behavior!

The Lesson: Stand up and be accountable. Great leaders and successful people take responsibility and action. Losers look to blame and deflect responsibility.

Bonus Lesson: Don’t be stupid

4) Get Some Perspective

Sammi

Sammi

There’s more than a little self-delusion going on with the people on this show. I’m all for confidence, but this goes a bit far.

Snooki claims to be the “Princess of Poughkeepsie.” This comment made me sit up and take notice because

  1. I grew up in Poughkeepsie
  2. I didn’t realize that Poughkeepsie had converted to a monarchy
  3. I’d like to believe the if Poughkeepsie did have a princess, we would have a recruitment/review process that would weed the Snooki’s of the world out
  4. Claiming to be the “Princess of Poughkeepsie,” is kind of like claiming to be “the #1 ‘Homeboys from Outer Space’ fan in the world.” No one cares, it’s not that impressive, and no one is going to challenge you for the crown.

Snooki is clearly not the princess of Poughkeepsie, but I am guessing that she is the the Princess of the tiny microcosm that is “her friends and family from Poughkeepsie.”

Then there’s Angelina…

Angelina doesn’t want to work at the tee-shirt shop because…well, I don’t know exactly why. I think it’s because she thinks it’s beneath her, even though part of the agreement they made to be on the show was to work at the store. On the first episode Angelina says, “I’m a bartender. I do great things.” Yup, it’s recorded for all time. She doesn’t want to work in the tee-shirt shop because “she’s a bartender. she does great things.”

Angelina

Angelina


Don’t get me wrong, there is nothing wrong with bartending. I love bartenders. Should bartenders take pride in their work? Absolutely. Can bartenders do great things? Sure – look at Tom Cruise from Cocktail as an example. Do I think Angelina from “Jersey Shore” does great things? No. Not. For. A. Second.

There is nothing wrong with a little self-importance. The problem is that when you start believing your own hype you develop a sense of entitlement. That leads to ego, annoyance, and you sitting around waiting for people to do for you. These are not good things.

The Lesson: Have a little perspective and realize that the world is a very big place, and chance are, you are not all that. Confidence is great, but don’t be stupid. (whoops! looks I jumped ahead to the bonus lesson…)

Bonus Lesson: Don’t be stupid

5) Do What Works, Not What Sounds Good

Now here’s a contrary point: something we can actually learn from what the Jersey Shore folk are doing right

On some level, these people have figured out what’s important to them. They want to drink, party, and hook up. You and I may not have the same short or long term goals, but to each their own, right?

Vinny

Vinny


If those are their goals, they have figured out how exactly to achieve them. If you want to party, get drunk, and hook up, then clearly spending time at the Jersey Shore, getting a deep tan and tattoos, working out a whole lot, being scantily clad, spending 30 minutes on your hair (for guys) of three hours getting ready (for girls), dancing like a fool, getting loaded, grinding with anyone and everyone, and being blatantly forthright about what you want seems to work. They’re not staying home surfing Match.com or waiting around until their mom or friend sets them up. They are out there going after what they want. And who are we to judge?

You may disagree with their goals and strategies, but you have to admire the fact that within those goals and strategies, the Jersey Shore crew have their tactics down pretty well.

Many businesses could learn from this example…

The Lesson: Be clear on what you want. Find the locations that are already filled with hungry prospects. Craft your marketing message to them in a way the market responds to. Don’t let your goals and tactics be dictated by what others say you should do. Do what works, do lots of, and let go of the rest.

There you have it. Five lessons from the moral wasteland that is “Jersey Shore.” Now go set your DVR to record the next episode! And above all, remember:

Don’t be stupid!

Posted in Business Advice, Motivation & Success | Tagged | 1 Comment

Dedication Without Talent, Talent Without Dedication

mikeditkaWhat does it take to succeed? Two things, primarily: dedication and talent.

I was watching the Monday Night Football pre-game show, and the sportscasters were talking about a “problem” player. Mike Ditka then said an interesting quote (I don’t know if it’s from him or if he was quoting someone else):

Dedication without talent is a daydream. Talent without dedication is a nightmare.

This quote really stuck out to me. Let’s take a look at what he was talking about.

Dedication without talent is a daydream.

This refers to the person who works very hard, but just doesn’t seem to have “it.” You have to admire them, but you feel a little bad for them too. But don’t worry: other than at the highest level of sports performance, the dedicated person can develop the talent they need to succeed.

Talent without dedication is a nightmare.

The diva. The prima donna. The person who feels they shouldn’t have to work. That they deserve success, even if they don’t work for it. The people who overvalue their own skills and undervalue the need for hard work. They may start off great, but their road is often much tougher in the long run.

Ditka’s quote made me think about how these two ideas of dedication and talent apply off the football field. There are definitely some takeaways here:

Do you have both dedication and talent?

To really succeed, you need both. Take an honest look at what you are trying to achieve. Do you have both the talent to achieve it and the dedication to put in the work to make it happen?

If you lack talent…

Don’t despair! Talent can be learned! (If you disagree with me, then I suggest you read Talent is Overrated by James Clovin)

Sure, there are some near impossible situations. If you are 45 years old, out of shape, and 5’3″ tall, chances are that you will never play in the NBA. But in that case, chances also are that playing in the NBA isn’t your real goal anyway.

For most real goals you have – being a great parent, furthering your career, starting a new business, etc. – you can develop the skill and talent to succeed. You just need to develop a plan to go out and learn what you need to. Read a book, take a class, talk to an expert, whatever. Just apply your dedication to learning those skills.

Then you can turn the “daydream” into reality.

If you lack dedication…

This one is a bit tougher. Remember, “talent without dedication is a nightmare.”

Being talented, while awesome, can also present its own set of challenges. If you have always had a talent for something, then perhaps you never needed to work at it. As such, you never developed the skill of dedication.

The talent you’ve naturally developed can only take you so far. To go farther, you will need to persist, push, and pick yourself up over and over again when you fall.

This is why so many solo-startups fail, why so many artists are never able to monetize their art, why so many people “self-limit” their own success. Assuming your current talent will be enough is a fast path to frustration and limited results.

This is going to sound harsh, but if you are not yet seeing the results you want then you are not yet talented enough! If you think you are great but are confused why the world hasn’t beaten a path to your door, don’t get angry, don’t get frustrated, and don’t get depressed. Get dedicated!

The dedication to work hard, get better, and do whatever needs to be done will take you where you want to go. Without dedication, you are just living a nightmare.

If you lack both talent and dedication…

Um, this would be weird. Basically you’re saying, “I’m not good at anything and I’m unmotivated to do anything.” In that case, you, my friend, are in serious trouble.

First off, you have a talent. Everyone has something they are good at. You may not have used it in a while, or you may have suppressed it, or you may just not be sure what to do with it. But there’s something there. Worst case, there’s something you want to be good at.

Second, I strongly encourage you to develop dedication. Start small. Set little goals; things that push you just a smidge out of your comfort zone every day. Make it your goal to do things to build dedication, not necessarily things that get you what you want. In the long run, that will pay off much more.

In the end, success is often simpler than we make it out to be. Be good and work hard. Be talented and dedicated. Just remember, neither one alone will cut it. Have both, and your golden…

Bill Swerski’s Suprfans know: Ditka knows what he's talking about!

Bill Swerski’s Suprfans know: Ditka knows what he's talking about!

Posted in Motivation & Success | 1 Comment

A Complete and Utter Lack of Logic

“Stupid is as stupid does.”
– Forrest Gump

Ah, stupidity and illogic. Two things that can drive sane people crazy; two things that there is no shortage of in the world. One needs simply hop a flight to anywhere to see stupidity in action…

A few weeks ago I had a multi-destination trip planned, and I booked a reservation that would fly me from city to city. One of the legs was Vegas to Phoenix (from The Speaking School to the NSA Fall conference). This is very short 45 minute flight.

Policy by Forrest Gump? Nah, Forrest would come up with something much more logical

Policy by Forrest Gump? Nah, Forrest would come up with something much more logical

My friend and Speaking School partner, Fred Gleeck, had decided to drive from Vegas to Phoenix for the same conference at the same time. I thought, “hey, this is cool. I’ll just drive with Fred so we’ll both have company and I don’t need to deal with flying.” Besides, once you factor in getting dropped off early, dealing with boarding and de-boarding, and arranging for transport from the Phoenix airport to the hotel, driving ends up taking not much more time at all.

I call the airline to let them know of my change in plans. I quite honestly thought I was doing them a favor; I wanted to let them know they could sell my seat or give it away to a standby passenger.

Those of you who fly a lot can see where this is going. I fly a decent amount, but I have never tried to do this before…

I was told that basically, I couldn’t just skip out on that that leg of the trip, and that I had three options:

  1. I could cancel, which they would count as a “change.” Ergo, they would charge me a change fee of $150.
  2. I could just not show up for the flight. Of course if I did that, the system would automatically cancel the rest of my reservation. I would lose my upcoming flights from Phoenix to LA and LA back to Philly.
  3. I could take the flight as originally planned.

Since I didn’t want to pay $150 extra, and since I did actually want to continue on to LA and then back to Philly, I had no choice but to take the flight and let Fred drive off on his own.

What. The. Heck?

Spock would find this policy highly illogical...

Spock would find this policy highly illogical...


This bothered me quite a bit, mostly because it is a policy that defies all logic…

(Note: I realize the futility in expecting any logic at all in airline policies, but I am doing it anyway!)

My semi-intelligent brain processed things as so:

  • I had already paid for the ticker
  • I was not asking for a refund. The money was gone, and I accepted that
  • Whether I made the flight or not, the airline was making the exact same amount of money
  • If I didn’t make it, and let them know, they could offer my seat to another passenger or to a standby passenger. In this case, they would either make more money or make a waiting customer happy.
  • By doing this, everyone wins!
  • Even if no one took my seat, it still works out. The airlines have been bitching for a while about the high cost of jet fuel and how much additional weight costs them in fuel consumption. This is one of their (slim) justifications for charging bag fees. Well, if each bag of up to 50 pounds costs $50, me not showing up saves you between $150 and $200…

But nope, that’s not how the airline sees it.

I can understand them canceling a reservation or charging a fee for a complete no-show. And I can understand the “change-fee” (even if I don’t like it) when you actually try to change your reservation. But to screw someone over for simply not using something they bought and paid for just seems like total dumbassery.

Imagine if you bought season tickets to a sporting event or theater company but then had to miss one of the shows. When you call to let them know that they can sell your seat to a waiting list person if they want, they say, “oh no no no. Either you pay us a fee for missing this show, or we will cancel the rest of your season tickets!”

Would you put up with that? I think not! Yet this is how the airline’s policy works.

Indeed, Dumb Happens. Don’t let it happen to you!

Indeed, Dumb Happens. Don’t let it happen to you!

What’s funny (and sad) about this story is that when I relayed it to some of my “traveling road warrior” friends, they all immediately said, “oh, yeah, the airlines won’t let you do that,” as if it was the most natural thing in the world. Ridiculous policies have been so ubiquitous that no one bats an eye anymore.

So what can you takeaway? Am I saying we should all stop flying? No. Am I saying that we should all petition and argue against the airlines. No, that would be like banging your head against the wall.

Airlines can do this because:

  • They have always had annoying policies
  • They all do similar things (for the most part)
  • There are few good alternatives to flying

You and I, on the other hand, don’t have the luxury of illogical policies designed solely to benefit us while screwing others.

If you are an entrepreneur or own a small business, do your policies make sense? Not to you, but to the average customer? If you run a department or division in your company, are your guidelines for employee behavior preposterous or easy to understand? If you are on the board of an association, do your procedures reflect common sense? In your personal life, do the rules you have laid down make logical sense?

If you look through these areas of your life and find stupidity, hypocrisy, or a lack of logic (from other people’s perspective, not just yours), you should really consider changing them. Airlines and giant corporations can get away with convoluted policies and procedures; the rest of us actually have to make sense in what we do…

Posted in Business Advice | 1 Comment

Repost: Result Goals vs. Activity Goals

As the year (and decade!) wind down, you may find yourself reflecting on the past and planning for the future. That, of course, means goal setting.

You probably don’t need me explaining the basics of goal setting to you, so I won’t. Instead, I am reposting an article I wrote years ago on the difference between activity goals and result goals, and how you can use the distinction to be more successful in 2010 (and beyond!).

(Oh, and as the end of year and decade approaches, you may want to re-read the Your (Near) Decade-End Kick in the Ass! post)

Here’s the original article:

How to Achieve Your Goals and Be Happy Doing It

I love goals. I set them every year, and revisit them and set new ones throughout the year.

I also hate goals. I follow the advice of goal setting experts and set big goals, and put them in writing, and visualize them, but it seems that many of the goals never seem to “hit.”

This often leads to the slightly depressed feeling of realizing that I didn’t hit my goal, coupled with the acceptance that my life is not where I wanted it to be.

The real problem occurs though, in the fact that my mood, energy, and sense of self-esteem end up tied into whether I achieved those goals. You’ve probably been there: You just did a great sales presentation and you’re waiting to hear back from the client. If the client comes back with a “yes,” you feel happy and great. If you get a “no,” you feel down and sad. Or perhaps you’re trying to lose weight, and you eat well and exercise, but when you step on the scale the number hasn’t changed – that’s a quick route to depression. Once in while the reverse happens: you eat poorly, skip a couple of workouts, but the scale still shows a drop. Here you may feel good even though you know you messed the week up.

Having goals is great, but judging our success and feelings on the achievement of those goals is a dangerous game, because we place our sense of self-esteem on external factors.

The next time you set goals (New Years or otherwise) make sure to set two types of goals: result goals and activity goals.

Result Goals – These are the things we want to get or achieve. “I want to make $100,000 this year.” “I want to lose 25 pounds.” “I will own a new home.” And so on.

Activity Goals – These are the daily tasks we set for ourselves to achieve our result goals. “I will make 10 sales calls a day.” “I will exercise 3 days a week for 45 minutes a day.” “I will set aside X dollars per month to build up my down payment.”

Both of these types of goals are important, but there is a critical difference. You have near absolute control over your activity goals. Your result goals almost always rely on things outside of your control. In the sales example, you might not be able to control how many sales you close (buyers are fickle, after all), but you can control how many calls you make per day.

The key then to achieving your goals and being happier doing it is quite simple:

“You must measure your success by your Activity Goals, not by your Result Goals”

You should set result goals. They should be written, and vivid, and specific, etc. You should take time to visualize them everyday. But, when deciding whether you are a success, you should simply look at whether you hit your activity goals.

The two are related. You set your result goals first, then you determine the consistent actions you must take to achieve those goals. These consistent actions become your activity goals. When you plot out your day, or week, or month, determine what activities you will do and when you will do them. Then, at the end of the day, week, or month, let your sense of success and self-esteem be guided by one questions: “Did I do what I said I would in my activity goals?” If the answer is yes, regardless of what you achieved, then you should sleep easy. If you said no, then you need to revisit and adjust.

I can hear the dissent now, “but if I ignore my result goals, how can I be sure I get what I want?” Make no mistake; I never said to avoid result goals. If time goes by and you are not getting the result you want, than you need to adjust your activities to increase the likelihood of getting what you want. The difference is, you judge your success on what you do, not on what you get. Results are your feedback – if you get what you want, keep doing what you are doing. If not, try something different.

Measuring success based on your activities has three powerful benefits:

Internal vs. External Self-Esteem

– This whole idea began when I realized how ludicrous it was for a person to let their self-esteem and mood be based on events they have no control over. Why be depressed because some client doesn’t have the budget for your service or product? Why get down because the guy or girl you were interested in didn’t call you? Why sulk just because your body didn’t drop two pounds this week? There are so many variables outside of your control that all you can do is do your best.

When you base your success on what you do, you can always feel good. Whether or not you close a sale, you can sleep well knowing you put in your 100 calls for the week. Even if the scale didn’t drop, you are happy knowing that you are doing the right thing in eating right and exercising. Don’t worry if one guy or girl doesn’t call you – be content in knowing that you are out there and doing what you need to to find the right person.

Of course, this only works if you actually do the activities you’re supposed to. If you don’t, then you might feel down – but at least you know that you deserve to feel down and you’ll know what you need to do to fix it!

Forward Moving Action

– By judging yourself on your activities, you will force yourself to take action. Sometimes, when you focus just on the result, you procrastinate or feel overwhelmed. If you focus on the individual activity you committed to doing (and judge your success just on whether you do it) you will be much more likely to take that action. This will have the effect of constantly moving you towards your goals.

Ironically, the more you focus on your activity goals instead of your results goals, the more likely you will be to actually attain the result you want.

Law of Detachment

– There is a principle in spirituality, improvisation, martial arts, sports, and many other areas called the Law of Detachment. It goes by different names in different arenas. It is the Law of Detachment in spirituality. In improv it is “let go of control and go with the flow.” In martial arts, it’s the “resolute acceptance of death;” in sports, it’s “playing loose.”

Whatever the arena, the principle states that the more attached we are to an outcome, the more unlikely we are to actually get it. This is because the attachment creates resistance. We send out the wrong kind of energy (spirituality), resist the positive things going on around us (improv), get overwhelmed and paralyzed by fear (martial arts), and just plain tighten up (sports). By letting go of attachment to what you want, you free up resources and energy that makes it much more likely for you to get it.

Focusing on your result goals creates attachment. Focusing on your activity goals detaches you from your outcome; you go about the business of doing your activities, confidently knowing that they will result in something good. This is a terrific way to not only happily achieve your goals, but also to just reduce stress in general.

Try this method the next time you do your goal setting. Make your result goals – make them big, make them great, and write them down. Then determine the activities you consistently need to do (and are willing to do) to achieve those goals. Then, even if just for 30 days, commit to ending each day judging yourself as a success or not based simply on whether you followed through or not. Do this, and your self-esteem will soar, you will be happier, and yes, you will be on your way to achieving your goals.

Posted in Motivation & Success | 4 Comments