I recently posted about some bad customer service I received waiting for a tow truck.
This may make you wonder, “hmm, do I deliver great customer service or does my service stink?” Here’s a quick questionnaire that may help you figure it out:
- If you stop caring about the customer once the sale is made, your customer service stinks
- If you don’t use common sense, your customer service stinks
- If you don’t let the customer know when you screw up/are about to run late/are about to go over budget, your customer service stinks
- If you’ve ever uttered the phrase, “who cares, we’ve got their money,” your customer service stinks
- If you screw up and don’t offer some kind of apology (and ideally compensation or discount), your customer service stinks.
- If your family tree does not fork, you might be a redneck (whoops! That’s not what this post is about…)
- If you think that the fact that you’re “having a bad day,” justifies rude behavior, your customer service stinks
- If you like to say, “that’s not my job,” without following up with, “but let me get you someone who can help you,” your customer service stinks
- If you think it’s ok to take a call or talk on a cell phone while interacting with a real live customer, your customer service stinks
By the way, if you don’t do these things but you are a manager or business owner who’s people do, then guess what? Your customer service stinks.
