One Response to “Customer Service and the Big “Ding!””


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  1. Beverly Kurtin

    When I worked for the largest software maker in the world I ALWAYS remembered that the customer paid me, not a really nice billionaire in Washington. THE CUSTOMER PAYS ME AND I always ended my phone calls (I was a support engineer) with “Bob, what else can I help you with today?” When the customer told me the he or she didn’t want to take up any more of my time I said, “Hey, the only reason I woke up and drove to work today was because YOU were going to call me; that’s why I picked up the phone…so what’s your question?”

    My idiot mangler (misspelling deliberate) couldn’t understand why people sent letters lauding me; they deserved the very best support I could give them and didn’t make them feel like idiots (Bob, I wasn’t born screaming control, alt, delete, you’re not a dummy, you just haven’t learned what I have, but that’s my job, to show you how to do your job better, okay?”

    I’ve had more than my share of lousy service and when I got a chance to help some folks realize that not all computer support people were jerks.

    I’d love to start a service to start teaching people how to be the best they can be in serving the public proudly and wonderfully.

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