Customer Service – Shouldn’t It Just Be Common Sense and Courtesy…?

Why does it seem that the simplest and most obvious things are the ones that most often get missed? I recently had the unfortunate need to get my car towed from one garage to another. I headed over to the garage that had my car and called a towing company. They quoted me a price [...]

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Lessons From a Dying 6 Year Old

Sorry, but this one’s not very funny… I came across this story about a 6 year old girl who was diagnosed with a tumor on her brain stem and given a few months to live. In her final days she wrote hundreds of notes to her family and hid them around the house so that [...]

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Rating the Business Acumen of Horror Movie Monsters

With just a few days to go before Halloween, now is the time to get that last bit of horror movie watching in. And we all know that what makes a truly great horror movie is not the hero, but rather the monster. Great movie monsters all have different strengths, weaknesses, and character traits. It [...]

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How NOT to Lead Effectively

Sometimes people do some weird things that just make you shake your head and say, “how is that possible?” It’s easy to mock (and I will!) but it’s also very important to pay attention to what we can learn from these examples, lest we someday make the same mistake. One of my friends was recently [...]

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New BlogCast: Is the Customer Really Always Right?

Here’s a new MP3 for you: Is the Customer Really Always Right? “The customer is always right,” is a nice pithy phrase, but by falling back on that little aphorism I think people end up missing the point. In this audio, I will share you with you four situations where the idea “the customer is [...]

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I Want My Garlic Mashed Potatoes!

This weekend I attended the wedding of two very close friends. Everything went great. The ceremony was awesome, the music was good, the wine flowed, and everybody had a wonderful time. Everything was perfect. Except for one teensy, tiny, miniscule little detail… At the tables, the settings had cards that described what would be served [...]

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Dr. Oz Says Laugh to Be Healthy!

Check it out: Dr. Oz (of Oprah fame) has a list of 25 Health Tips to Swear By The number 1 tip? Laughing: “Laughing not only eases stress, promotes social bonding, and lowers blood pressure, it may also boost your immune system. So bring some humor into your life, whether it’s through friends or even [...]

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6 Business Lessons We Can All Learn From Horror Movies

It’s Halloween time, which means it’s the perfect time to fire up some great horror movies. But did you know that you can learn a lot of business lessons from watching the stupid things characters in horror movies do? If not, then keep reading! Here are 6 business lessons we can all learn from horror [...]

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Don’t Be a “Know-it-All;” Be a “Know-Nothing!”

Ignorance may or may not be bliss, but a little well planned ignorance can be the key to growth. I was reminded of this ideas from a ridiculously awesome martial arts movie, of all places… Last night I re-watched Showdown in Little Tokyo. This a classic 1991 martial arts movie in the “so bad it’s [...]

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Halloween Dumbassery – What Are You Giving Out this Halloween?

  It’s Halloween time, and that means candy! You can’t walk more than 10 feet without seeing something about child obesity in America, and yet no one cares at all when it comes to Halloween. It’s like a modern day Hansel and Gretel, only instead of being shoved into an oven by a witch the [...]

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